Frequently Asked Questions

General Questions

Can I Use a Credit Card or Debit Card to Pay for Services?

Yes. We accept worldwide Visa, MasterCard and JCB.

How Do I Schedule My First Service?

You can schedule your first service on our mobile app (available on IOS or Android). If you have any difficulties, feel free to contact us by clicking here– our team is always happy to help!

What Services Does DO4YOU Provide?

DO4YOU provides on demand services including professional Laundry, Dry Cleaning, House Cleaning, Mattress Cleaning, Upholstery, Rugs, Carpets, Curtains and more. All services are handled by our highly trained and courteous staff and are delivered right to your door.

Laundry Service Questions

Do you serve my area?

Currently, we serve most of the areas in Bangkok . You can check if DO4YOU serves your location by Clicking Here

What are Special Materials?

Actual prices are subject to change according to the services required to treat the actual items made of special materials. Examples include Sequins, Rhinestones or other unusual materials or design elements…….)

Can I Use My Credit Card to Pay at my Door?

No. We currently don’t offer that. Also, please note that our staff has limited change on them, so please try and have appropriate bills to help in that regard.

What Are Your Pickup/Delivery Hours?

We offer free pick up and delivery Monday – Sunday from 7:00 AM to 8.00 PM (Except public holidays)

How Am I Alerted When My Clothes are Ready for Delivery?

We will send you an SMS/Email/App Notification approximately 24 hours before your clothes are scheduled to be delivered.

How Do I Cancel/Reschedule?

If you want to cancel an order, please contact us on our Hotline 02-077-7825. (Monday – Sunday) 8am to 6pm. or email us at Contact@do4you.net Thank you

What if I am Not Home When You Come to Deliver My Clothes?

A fee of 100 Baht May be charged to your order. We will decide on a case by case basis, but we incure costs and we provide you with updates and you have many ways to contact us if you aren’t going to be able to be home at the agreed upon date and time.

Do You Offer Express Same Day Service?

Yes, we do offer express same day service but only for Wash & Fold Laundry and you have to have a pick up time prior to 1:00pm. Your clothes will be delivered on the same day between 7pm-8pm. A 100% surcharge will be added to your bill. Please check our price list by clicking here.

Will My White Clothes Be Mixed With My Dark Clothes?

No. Your white clothes are always washed and dried separately

Will My Clothes Be Mixed With Other Customer ‘s Clothes?

No. Your clothes are always washed and dried separately.

Is There a Minimum Order Charge for Laundry Service?

Yes. The minimum order charge is 400THB. Please check our price list of by clicking here

What If Something is Missing or Damaged?

Please let us know if there are any problems with your order within 24 hours of receiving your clothes. We will do our best to rectify any missing or damaged items. We are not responsible for normal wear and tear. We will do our best to help recover any lost items. Our maximum indemnification for any lost items or damaged items are 3 times the cost of your order.

What Bags Should I Use For My First Laundry Services?

For your order, simply separate your laundry into piles, Dry Cleaning, Wash & Fold, Wash and Iron, Ironing Only. We will bring the necessary bags.

What Types of Laundry Products Do You Use?

We use high quality products (including fabric softener) designed to get your clothes clean and take care of your different fabrics.

What are the costs of Laundry and Dry Cleaning?

Please check our price list by clicking here (price does not include VAT)

Can I Have Laundry Service Pickup/Delivery to my door?

Yes. We offer free pickup and free delivery to your door by one of our friendly and professional staff.

Home Service Questions

I have many more questions?

If you were unable to find your answers here, we’re always happy to take your questions, Call us at our Hotline (+66) 02 077 7825 or Add us on Line App (Line ID: @do4you) or email at contact@do4you.net. Thanks

Can I cancel an order?

If you want to cancel an order, please contact us on our Hotline 02-077-7825. (Monday – Sunday) 8am to 6pm. or email us at Contact@do4you.net Thank you

Do you serve my area?

Currently, we serve most of the areas in Bangkok . You can check if DO4YOU serves your location by Clicking Here

What if the estimated time is not enough to clean my place?

Our cleaners should be able to complete your cleaning job within the amount of time allotted by our system. If your apartment is not cleaned to your satisfaction at the end of your time allotted, you may request our staff to work an additional 15 minutes free of charge. After that, you will be charged an additional 220THB per man hour utilized.

What if I am concerned about valuables in my apartment?

We do our best to hire honest people, but if you are concerned about something valuable in your apartment, you have two choices. 1. Stay in the apartment during the cleaning. 2. Lock up any items you are concerned about. We are not responsible for any items that might be missing.

What if I am not satisfied with my house cleaning?

Please let us know if there are any problems with your order within 12 hours of receiving your House Cleaning. We will rectify the situation by coming back to your place and re-cleaning the areas that aren’t up to standard.

Are the House Cleaners Good?

All our House Cleaning staff are carefully vetted and trained. You can expect a thoroughly cleaned home and a friendly face and attitude from each and every one of our staff.

Do I Need To Be There During The Cleaning?

No, you don’t need to stay at home, but you do need to be there when they arrive and if you don’t plan on being there when the job is finished, please make arrangements for your key to be left at the front desk or with security.

What Tasks Won’t Be Done?

Our cleaner will not do dishes, laundry or air conditioning cleaning. Our cleaner cannot get some stains from walls. Our cleaner cannot clean away all rust or bring old metal back to looking new. Our cleaner cannot always get stains and marks cleaned from your floors. We will do the best job we can to clean your apartment thoroughly, but you must take some responsibility for the condition of the place you present to us.

What Special Services Are Available?

We have special moving in or moving out Deep Clean of apartment with intensive clean up services available. See Home Services pricing by clicking here

In addition to the normal cleaning service, the following are extra services provided in a deep clean.

Bathroom Details:

Wall tiles
Doors and frames deep cleaned
Items individually cleaned
Cabinets wiped
Baseboards and window sills deep cleaned
Floors intensively cleaned
Fixtures intensively cleaned

Bedrooms Details:

Intensive cleaning or doors and doorframes
Intensive dusting
Baseboards intensively cleaned
Furniture vacuumed or cleaned
Floors deep cleaned
Areas underneath furniture vacuumed or cleaned

Living Room Details:

Intensive cleaning of doors and doorframes
Intensive dusting
Items individually cleaned
Furniture cleaned or vacuumed
Floors deeply cleaned
Areas under furniture vacuumed or cleaned

Kitchen Details:

What Tasks Can I Expect the Cleaner To Do?

Your cleaner will sweep and or vacuum all floor areas including rugs. She will mop all suitable floor areas. She will clean all bathrooms, including toilets, bathtubs and showers. She will straighten up items left on the floor or on counter or furniture surfaces. She will clean all counter tops and surface areas. She will dust where it’s needed. She will change sheets and bedding if you have fresh available and make all beds.

Bathroom Details:

Bedroom Details:

Wiping down flat areas
Doors and doorframes dusted
Removal of spider webs
General dusting
Floors vacuumed or cleaned

Living Room Details:

Wiping down flat areas
Doors and doorframes dusted
Removal of spider webs
General dusting
Floors are cleaned or vacuumed

Kitchen Details:

Do You Bring Cleaning Supplies or Do I Have To Have Them Available?

We bring everything needed to clean your home except, a broom, a mop and a bucket. If there are any particular products you’d like us to use, please have them available.

Do I Tip?

Tipping is not required. We pay our people a fair wage.

How Do I Pay?

You have the option to use any Debit/Credit Card or bank transfer and pay at the time your order has been confirmed or pay cash when the cleaning is completed.

When Are Your House Cleaning People Available?

We’re available Monday – Sunday from 7AM to 5PM (Except public holidays). Request a cleaning with a minimum 24 hours or up to a month in advance.

How Do I Schedule My House Cleaning?

You can schedule your service on our Mobile App (available on iOS or Android). If you have any difficulties, feel free to contact us by clicking here – our team is always happy to help!

What is DO4YOU Home Service?

DO4YOU is an on demand premium House Cleaning Service. We also offer services like Mattress Cleaning, Rug & Carpet Cleaning, Curtain Cleaning Service,Upholstery and many other items you may have at your home that need to be cleaned. Prices for some items will require you to send us photos in order to arrive at a price for the cleaning.

★ Hotline 02-077-7825

★ E-mail contact@do4you.net

★ Line ID: @do4you

The DO4YOU team is ready and waiting to help make your life easier!

DO 4 YOU COMPANY LIMITED

Soi Sukhumvit 31 Klongton Nue, Wattana, Bangkok 10110

Hotline: 02-077-7825, 065-2151525